Refund Policy

1. Premium Subscription & Trial Terms

DevManage provides commercial licenses and subscription plans for development teams. To ensure the platform meets your expectations, we offer a 14-day trial period or direct demo setups with our product specialists.

2. Eligibility for Refunds

If you are not entirely satisfied with your DevManage subscription, you are eligible to request a full refund within 14 calendar days of your initial purchase or subscription renewal date.

Refund requests made after the 14-day window are evaluated on a case-by-case basis and may be granted as partial service credits or pro-rated refunds under exceptional circumstances.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Accounts suspended or terminated due to violations of our Terms of Service.
• Loss of access resulting from internal developer or administration credentials leaks outside our platform's infrastructure.
• Custom enterprise server integration costs and deployment setups.

4. Request Process

To submit a refund request, please contact your DevManage account representative or open a billing ticket through our administration portal.

Please include:

• Your name and corporate email address.
• The invoice number or transaction date.
• A brief description of the issue or feedback on why you are requesting a refund.

Billing support tickets are processed within 3 to 5 business days, and approved refunds will be credited back to your original payment method.